Loyalty Terms & Conditions

Please note, loyalty points that are earned at inessence.com.au can only be redeemed online and cannot be redeemed in any retailer store. When you make a first purchase at inessence.com.au you will automatically join our In Essence Loyalty Program, and you have the ability to unsubscribe at any time. Please contact our customer service team here to unsubscribe. Each time you purchase online at inessence.com.au, you will accumulate points. Refer to the full points program here. Points will be transferred to coupon vouchers. Only one coupon can be redeemed on site at any time. In Essence Loyalty Points expire after 12 months. It is up to you to keep track of the expiry date of your points and In Essence take no responsibility for any points that expire. At any time, you can only have one membership to the Loyalty Program. Membership is not transferable. It is your responsibility to update your membership profile. We reserve the right to withdraw, cancel or vary Rewards without notice at any time. Rewards cannot be sold, transferred or assigned, and cannot be exchanged for cash. If your membership of the Loyalty Program is terminated for any reason, your outstanding and future Rewards will no longer be valid and will be rendered null and void. If you return a purchase that has previously earned a Reward, the Reward may be forfeited. Rewards can only be redeemed once a purchase is paid in full. In Essence will not accept any liability for any Member Email that is misdirected, lost or not received. In Essence reserves the right to cancel, terminate, modify or suspend the In Essence Loyalty Program or any aspect of it or at its election, reset Spend Balances, at any time and without notice. The currency in which Rewards are earned will be in AUD. Rewards cannot be earned using other Rewards as part of the transaction. In Essence reserves the right to withdraw, cancel or vary the Rewards without notice and at any time for any reason whatsoever in its absolute discretion including without limitation Rewards awarded in error or Rewards earned fraudulently. We may amend these Terms at any time (including retrospectively) without prior notice in our absolute discretion. Any amendments will be posted on this page.